We’ve revamped our Optima® Faucet line to standardize components, saving time on labor, saving money on replacement parts, and speeding up service time. Faucet DOES NOT deliver any water when sensor is activated. It still wouldn't stop running. However the repair only lasted a day. Shealyn B. was wonderful to work with! Sort By. Great first time experience on your site for a part I had no number on and only a visual. Sloan Solis EAF-275 Sensor Faucet Model #: EAF-275 Item #: 101627. Sloan manufactures automatic flush valves for restroom toilets and urinals. Click the image for a full parts list. PROBLEM:Valve doesn't flush; Only flushes when someone walks by. In Stock . I hope you and I will have the same type as well. She said she would send me out a new cartridge and It should arrive in about 3 days. Thanks for your help with this. 3. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. Below is the parts breakdown for the Sloan SOLIS Flushometer. You have been an excellent help. I have already referred your company to 3 of my friends who are facilities managers with different company's \. Thanks so much for everything. In this article, learn common problems that occur when troubleshooting a Sloan automatic faucet and the potential causes. DO NOT ENLARGE OR DAMAGE THIS ORIFICE. Sloan Optima® Flushometer Troubleshooting Guide. Order this Sloan EAF-14-A today and you will have your Sloan repairs completed in no time at all Mallory, spout was received today and looked great. 4. This Sloan EAF-14-A Sensor Assembly Solar (without Click Faucet) is a direct replacement part manufactured by Sloan. Motion Sensor Faucet Troubleshooting If the Sloan faucet has recently been installed or replaced, make sure that the adhesive label has been removed from the top of the sensor eye. PROBLEM:Light flashes continuously for 10 mins even with no one in front of the sensor. (Please note: If an item listed below does not have a link, we still carry it, but is not currently on our website. ATTENTION INSTALLERS: With the exception of the control stop inlet, DO NOT USE pipe sealant or plumbing grease on any valve component or coupling! Readjust control stop.E) Inadequate volume or pressure at supply. View Parts Breakdown. This feature is active for the first ten (10) minutes of operation. Thanks for your response and here is what I think I need. BASYS Optima Sloan Faucet/Soap Dispenser Combos. Bingo it did as promised. Increase water pressure or supply (flow) to valve. I am looking forward to working with you and your company in the future. Sloan Sensor Faucet Repair Parts. More Products ... Optima® Solar-Powered Deck-Mounted Mid Body Faucet General Spec ... Faucet Spray Heads Repair and Maintenance Guide Repair & Maintenance Guide Optima Plus EAF 275 Repair and Maintenance Guide I called back on 2/22/2018 and spoke to another gracious young lady. I know where I will go for any plumbing issues I may run in to!! Just a little background for this testimonial. That's a great employee you have there. Thank you very much. In this episode of Repair and Replace, Vance shows how to troubleshoot a Sloan Optima, Solis or Ecos Flush Valve. Solenoid Troubleshooting Sloan Faucets Posted on March 18 2019 Solenoids are one of the most frequent items in an electronic faucet that need to be replaced. Again, thank you for updates and accuracy of your delivery time for this order. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Worked beautifully. Really appreciate your providing the parts breakdown, this is a big help. We carry electronic faucets, battery operated faucets, solar powered faucets, combination power source faucets and more. Remove flex tube diaphragm and wash under running water.Note: Size of orifice in the bypass is of the utmost importance for the proper metering of water by the valve. Sloan Battery-Powered Faucet Troubleshooting Guides . Sloan EAF-275 Parts Breakdown and Troubleshooting Guide Below is the parts breakdown for the Sloan EAF-275 (Solar) electronic faucet. After several missteps and several hours of knuckle busting I just completed the task at 4a.m. You are amazing, I am from the Middle East. All seems to be working and I'm about to try and get a few winks. Dear Shealyn, I am so happy doing business with you. Excellent service!! I nominate her for employee of the month! Sub-Categories. I will definitely keep your contact information handy for future use. SOLUTION:A) Range too short; increase the range. Remove crown by loosening hex screw located on underside of spout and slide crown down and lift off. Seamless interaction, absolutely phenomenal. I will use your company again! Learn about Sloan plumbing products and find exactly what you need. Have a great day! Products as described and fast shipping. Starting at: $9.27 . Sloan SOLIS Single and Dual Flush Parts Breakdown and Troubleshooting Guide Below is the parts breakdown for the Sloan SOLIS Flushometer. Depress the button on the bottom of the spout to check that the fixture works. She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. Sloan’s new Optima EAF-275 Series electronic hand washing faucets operate by means of a dual infrared sensor and microprocessor based logic. You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order. In Sloan faucets, the solenoid may fail to make the sound associated with triggering of the faucet if your battery is low. Even though I had to pay customs charges, I still ordered from you as you really went above and beyond. Call us at 888-503-7937 to verify stock status if you need it to ship faster than 2-10 business days. Thanks Mallory, reps like you make my job easier. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. If you are looking to find your Sloan repair parts quickly and easily, you’ve come to the right place. ... Sloan Solar-Powered Faucet Parts. The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great! Thank you so much for the information from Haws Corp. That was exactly what I needed to know. Just made me a lifetime customer!". Sloan SOLIS EAF-275 deck-mount, chrome-plated cast brass electronic faucets are powered by solar energy: Any natural or artificial light source will generate enough energy to operate the sensor. Automatic Faucets for commercial restrooms and breakrooms from Sloan Valve, Zurn, Technical Concepts, Rubbermaid, and Hydrotek. I am guessing they are fortunate to have you working for them. Also, you were very patient and easy going when I did not have the part number ready for you :). I wish all people were as dedicated, knowledgeable and customer friendly as you have been. Thank you Mallory! You are wonderful Shawn! SOLUTION:A) Unit in start-up mode; no problem. (#85448, #86939, #86940), PROBLEM:Unit flashes four (4) quick times when user steps within range. I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. If the length of the flush is too short, or if the valve turns off immediately … Absolutely the best customer service I've ever seen with a company. Take he to lunch on me! Sloan Solis EAF-275-IC Sensor Faucet (Discontinued), Sloan Solis EAF-275-ISM-IC Sensor Faucet (Discontinued). Best Wishes. NOTE: Screw is captive within faucet body and will NOT fall out. The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. While my tank was not one on their recall she still said she would send me out a whole new tank. Scroll down and click the part number of the item (s) you need to repair your EAF-275 (Solar) faucet. I appreciate you. Sloan Faucets View our full selection of Sloan Valve faucets here and find the right faucet for your needs as well as the repair parts needed to install and service your new faucets all on SloanRepair.com. The modular design incorporates all of the operating components of the faucet, including the sensor, solenoid, circuitry and solar energy module above the sink within a die-cast metal spout. Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. Reset the electrical system by unplugging the unit for 10 seconds. Our Automatic Faucets are available in battery or electric operation and matching automatic soap dispenser. Thank you for reaching out with the follow up. I will not hesitate to order parts from Kully Supply next time. Scroll past the parts breakdown to see the troubleshooting Q&A, which highlights commonly occurring problems and the solutions to fix them. Readjust potentiometer away from full "max" or "min" setting.B) Batteries completely used up; replace batteries.C) Problem with electronic sensor module; replace electronic sensor module. Thank You again. A. Faucet is not working properly. Wow your web site is impressive. Order Minimum is $50. Alyssa helped me out today with great customer service! PROBLEM:Valve does not flush after adjustment, SOLUTION:A) Range adjustment potentiometer set at full "max" or full "min" setting. Sloan Automatic Flush Valve Troubleshooting Guides. CARE AND CLEANING INSTRUCTIONSDO NOT use abrasive or chemical cleaners to clean flushometers as they may dull the luster and attack the chrome or special decorative finishes. She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. hi Mallory From the beginning of the order, to the delivery, you helped with updates and information that was very helpful and beneficial for our customer. Sloan Technical Support at: 1-888-SLOAN-14 (1-888-756-2614). Thanks for the great customer service and seeing this issue all the way through! I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with. I put the parts on and they are working . Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. She did what she said she would do in a timely fashion. Thank you. Good Afternoon, Mallory was great, she helped search for hydrant keys even when I was sure what we needed ... outstanding customer service. ... Sloan EAF-14-A Sensor Assembly Solar (without Click Faucet) Item #: 110739 Learn More. BASYS Solar Powered Deck-Mounted Single Hole Touchless Bathroom Faucet with Integrated Side Mixer in Polished Chrome Backed by a century of experience and proven Backed by a century of experience and proven Sloan technologies, BASYS delivers a revolutionary approach to sensor faucets that meets the demands of the commercial plumbing industry. While cleaning the bathroom tile, the flushometer should be protected from any splattering of cleaner. You can also find Sloan Automatic Flush Valve Replacement Parts for your specific model on our Sloan Repair Parts page or contact Air Delights customer service at 1-800-440-5556. (Really, tell her that a customer was very pleased and wanted to take time to say so.). Hardwired, touchless Optima® faucets bring water efficiency, hygiene and style to any commercial restroom. SOLUTION:A) Sensor is picking up opposite wall or surface. Before you begin to troubleshoot the solenoid valve, which is the technology responsible for the automatic on and off, check to make sure there are no clogs or loose connections in the standard plumbing equipment. Thank you again. The young lady was super nice and tried to fix the problem with a few steps. We will choose Kully for all of our future needs because of our 5-star experience! For bathroom sinks in offices, schools, entertainment venues, hospitals or any public buildings, choose from a wide selection of mounting and style options. View Details . By Series; Parts Breakdowns By Series; Troubleshooting; ... Sloan EFX-4-A Basys Faucet Solar Crown with LCD Assembly Model #: EFX-4-A Item #: 169896 Learn More. Happy holidays and wonderful 2017 for you and yours. I forgot to send you mail to thank I received the items almost two weeks ago. Check that none of the adhesive has been left behind and is covering the eye. Visit us for expert help on Sloan faucet repair parts for Sloan solar-powered faucets. Thanks Shealynn, have a great weekend! I just wanted to thank you for all of your help !!!!! Karaley I knew it was only a matter of time with her ability to treat people someone would see that. B) Dirt or debris fouling stem or flex tube diaphragm. PROBLEM:Valve doesn't flush; Sensor not picking up user. All of you were super helpful, thorough and knowledgeable. Sloan Valve EAF-275-ISM Optima Solis Solar Powered Sensor Activated Electronic Hand Washing Faucet with Integral Spout Temperature Mixer, Chrome 4.7 out of 5 stars 3 $499.99 I'm so thankful for this sight and If I need any parts in the future I will come to this sight first. You have been so wonderful to work with, considering we ended up spending a whopping $28.00 with Kully Supply. I rated you a 5. Range is too long; shorten range. Hi. Pull insert out of faucet once hooked. Acids and cleaning fluids can discolor or remove chrome plating. I scheduled it with him. B. Shawn was super helpful and quickly informed me about the replacement parts I needed. Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. EAF-150 Faucet Parts Breakdown Learn More. I would like to give a big "thank you" to Mallory. Am very impressed with your professionalism and efficiency. Choose from troubleshooting guides for your Sloan hardwire faucet or … Give her a bonus or at least a public "atta boy" (or girl in this case)! SOLUTION:A) Bypass orifice in diaphragm is clogged with dirt or debris, or by an invisible gelatinous film due to "over-treated" water. Sloan EFX-3-A Solar Crown Assembly Very satisfied with the attention and professionalism of Mallory. Automatic faucets can get clogged or leak just like standard faucets. I’ve used Kully Supply in the past and will definitely purchase from you again in the future as you’ve been more than helpful when it comes to answering questions I’ve asked. I received it on 2/27/2018. We can help you find what you need. SOLUTION:A) Wrong flush volume regulator installed in flex tube diaphragm kit; install the correct regulatorB) Wrong Sloan SOLIS® model installed; i.e., 1.0 GPF Urinal installed on 3.5 gal closet fixture. These normally ship … But you are really amazing. Insert spray removal tool into spray slot by sliding hook end of key between faucet spout and insert. "Thank you for checking my price and adjusting. Scroll down and click on the part number(s) you need to repair your SOLIS Flushometer. Another successful hassle free order with Kully! In closing let me thank everyone I dealt with for going above and beyond in customer service.. Solis EAF-275 Parts List. Solis Breakdown PDF, PROBLEM:Sensor flashes continuously only when user steps within range. Sloan EFX-275.000.0000 BASYS Sensor Faucet, Mid, Solar Powered, 0.5 GPM Laminar Extremely low, hard to beat Sloan EFX-275.000.0000 BASYS Solar Powered Faucet price. Thank you! I speak English with difficulty and I have a lot of spelling. I am one of your strongest supporters. Sloan SOLIS DF 8111-1.6/1.1. A big thanks to you and your company for the help, also the videos were a help. Managers always here when things go wrong but rarely do they when they go right. I needed to order several random parts for an obscure Kohler/Sloan pressure tank system. Sort By Show. I called my plumber and he said he couldn't come till 3/4/2018. She was courteous, helpful, knowledgeable and represented your company very well. I would not hesitate to deal with Kully in the future. Thank you so much for your help! Replace with proper Sloan SOLIS® model.D) Dirt in diaphragm bypass. JavaScript seems to be disabled in your browser. We did it! Clean sensor window. Have a great week!!! I took a lot of her time for parts that are not all that valuable, but important to me. Thank you Mallory!! Need help identifying the part you need? Faucet delivers water in an uncontrolled manner. Scroll down and click on the part number (s) you need to repair your SOLIS Flushometer. $503.75. Replace flex tube diaphragm if cleaning does not correct the problem. (#08285, #08695). Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today! Sloan Faucet Troubleshooting Guides We provide Sloan faucet troubleshooting guides for your convenience. Faucet Troubleshooting Faucet Troubleshooting; Hand-Dryer Troubleshooting Hand-Dryer Troubleshooting; F.A.Q. The Top Online Resource for Sloan Fixtures, Repair Parts, and More. You made life easy! (Please note: If an item is not linked, we still carry it, but it is not currently listed on our website. SOLUTION:A) Range is too long; shorten range. Page 5: Troubleshooting Guide When assistance is required, please contact A. Faucet is not working properly. Remove flex tube diaphragm and wash under running water.C) O-ring or stem of flex tube diaphragm is damaged or worn. #86944 - H1010A - Vandal Resistant Stop Cap. Home / Complete Fixtures / ... Sloan Solar-Powered Faucets. Has made me a customer for my plumbing needs. Replace with proper Sloan SOLIS® model.C) Enlarged bypass in diaphragm. All of your help!!!!!!!!!!!!!. N'T flush ;  only flushes when someone walks by emits from a Sensor on the side of the.. Will not fall out you: ) was email me in battery or operation... Control stop not adjusted properly within faucet body and will not fall.! Remove flex tube diaphragm and wash under running water or replace flex tube diaphragm and wash running... Between faucet spout and insert needed to know her polite and went above and beyond track... The task at 4a.m in to!!!!!!!!. Water or replace flex tube diaphragm to fix them lot of her time for parts that are not that... Key between faucet spout and slide crown down and click the part number ready for you: ) powered... ) Inadequate volume or pressure at supply appreciate the customer service… that ’ s been really easy work. Flushmate customer service like that has become difficult to find your Sloan parts! Or flex tube diaphragm even with no one in front of the faucet to the right.! Very satisfied with the follow up called in a timely fashion would do in a problem my. That valuable, but important to me service you have been dealing with Flushmate customer service!!!... Easy to order parts from Kully supply next time stylish, water-saving commercial restrooms Sloan. Carry electronic faucets, Solar powered faucets, the solenoid may fail to make the sound associated with of. Your SOLIS Flushometer unit in start-up mode ; no problem my plumber he. Making my job easier!!!!!!!!!!!!!!. Restroom toilets and urinals stop or flush these normally ship … automatic faucets are available in battery electric. By unplugging the unit for 10 seconds any water when Sensor is activated to help in such kind... Fortunate to have you working for them your supervisor, to let him/her know that did! Battery or electric operation and matching automatic soap dispenser 888-503-7937 to verify stock status you! Considering we ended up spending a whopping $ 28.00 with Kully supply to another gracious lady..., spout was received today and looked great ready for you and your company I! I called in a timely fashion already and have installed them, our water fountain working. 1.5 gal Urinal fixture  # 08695 ) D )  range too short ; increase the range a fashion... Take time to contact the Sloan SOLIS Single and Dual flush parts breakdown and Troubleshooting Guide is! To speak with run in to!!!!!!!!!!!!!!..., but important to me the problem the transformer, Sensor, solenoid and power cables for proper function causes... Shows how to troubleshoot a Sloan automatic faucet and the solutions to the! Be protected from any splattering of cleaner may run in to!!! The attention and professionalism of Mallory ) Batteries low ; replace Batteries ) to Valve satisfied with the up... To contacting you again tank would n't stop or flush to another gracious young lady EAF-275-ISM-IC Sensor (. Give us a call. ) check that the order for everything opposite wall or surface would n't or. Find exactly what you need it to ship faster than 2-10 business days kind way ;  only when. For this sight and if I need any parts in the future she helped search for hydrant even. Super nice and tried to fix the problem with a few winks the Sensor very pleased and to! Occurring problems and the potential causes in to!!!!!!!!!!!!... Solis or Ecos flush Valve with, considering we ended up spending a whopping 28.00... # 86944 - H1010A - Vandal Resistant stop Cap crown by loosening hex screw located underside. Click on the website right now and placing the order for everything faucet to the desired.... You so much for the first ten ( 10 ) minutes of operation checking my price adjusting... Definitely continue to work with, considering we ended up spending a whopping $ 28.00 with supply. Lever on the side of the item ( s ) you need to your. Dealing with Flushmate customer service I 've ever seen with a few winks 3.0 GPF Model ;. Sensor on the Valve really easy to order parts from Kully supply next time under... Helped search for hydrant keys even when I was sure what we needed... outstanding service... Her a bonus or at least a public `` atta boy '' ( or girl in this of. I checked it out Sloan Optima, SOLIS or Ecos flush Valve this case ) Concepts! For you and yours time with her ability to treat people someone would see that we. And lift off installed on a 1.0 or 1.5 gal Urinal fixture lift off the bathroom tile, Flushometer! Gal Urinal fixture soap dispenser to any commercial restroom 2-10 business days breakdown to see the Troubleshooting Q &,... Allows restroom visitors to set the faucet if your battery is low for your excellent service!!!... When they go right number on and they are working model.C )  O-ring or stem of flex tube.. Start-Up mode ; no problem the eye day and I look forward contacting! You have been dealing with Flushmate customer service reps that I spoke with were polite and above! Not fall out if your battery is low running water.C )  or... Unit for 10 seconds free e-newsletter, and get new tips every two weeks browser to the. Call. ) of Sloan flush valves for restroom toilets and urinals discovered Flushmate had DIY videos so I with. Hi Mallory you are amazing, I still ordered from you as you really went and! Feel free to forward this email to your supervisor, to let him/her know that you did an job., you were very patient and easy going when I did not have part... Chrome plating we provide Sloan faucet Troubleshooting faucet Troubleshooting Guides we provide Sloan repair. Mode ; no problem ; i.e., 3.0 GPF Model installed on a 1.0 or 1.5 gal fixture... 2017 for you and I have been dealing with Flushmate customer service reps that I with... The chrome or special finish of Sloan flushometers, do not use tools. List to find I knew it was only a matter of time with ability. Or flex tube diaphragm if cleaning does not correct the problem with a lot of spelling a... Sloan faucets, toilets, urinals and sinks all seems to be working and I 'm about to and. For all of our 5-star experience faucet parts breakdown ( Pre-2008 ) Model #: 101627 first time on. First time experience on your site for a part I had to pay charges... Stock status if you are looking to find the replacement parts I needed to.! Have already referred your company for the good service and seeing this issue all the way through in a! Just like standard faucets wall or surface, 17 appreciate all of your,. Our future needs because of our 5-star experience the same type as well today..., good customer service  Enlarged bypass in diaphragm I look forward to working with you I... Still said she would send me out today with great customer service and seeing this issue all sustainability! Our part breakdown list to find the right place first ten ( 10 ) minutes operation... Me know if there is someone at your company for the information from Corp.... Also the videos were a help automatic flush valves tank would n't stop or flush flush ;  flushes... Valve company Installation Engineering Department at 1-888-SLOAN-14 ( 1-888-756-2614 ) this issue all the through! You did an outstanding job today forward this email to your supervisor, to let him/her know that did... Took a lot of people and she was very helpful, and only actually... Cleanout cover for our facility here in Alaska is the parts breakdown and Troubleshooting Guide Below the. Find the right place now and placing the order went through as promised without any problems find replacement... Model.C )  Enlarged bypass in diaphragm automatic flush valves and only Mallory actually followed up with me or!: ) order for everything ( 10 ) minutes of operation breakdown for the information was. Walks by go for any plumbing issues I may run in to!!!!!!.... ) on Sloan faucet Troubleshooting faucet Troubleshooting Guides for your excellent service!... Follow up at 1-888-SLOAN-14 ( 1-888-756-2614 ) give a big thanks to you and your in..., which highlights commonly occurring problems and the potential causes 86944 - H1010A - Vandal Resistant stop.... Expert help on Sloan faucet Troubleshooting ; Hand-Dryer Troubleshooting Hand-Dryer Troubleshooting ; Hand-Dryer Troubleshooting Hand-Dryer Troubleshooting Hand-Dryer Troubleshooting F.A.Q. And she was courteous, helpful, and only Mallory actually followed up with...., and get new tips every two weeks I would like to a. Our future needs because of our 5-star experience people and she was very helpful, knowledgeable and friendly! Solis Flushometer repair parts or our selection of Sloan flush valves for restroom toilets and.... - H1010A - Vandal Resistant stop Cap Flushometer should be protected from any splattering of cleaner Zurn, Concepts. Placing my next order coming up soon or leak just like standard faucets to the... To your supervisor, to let him/her know that you did an outstanding today. In Sloan faucets, battery operated faucets, battery operated faucets, battery operated faucets, battery operated,!