Copyright © 2021 - IvyPanda is a trading name of Edustream INTRODUCING…Katie Chan Brendy Koh Ailyn Lee Ng Zhi Len Alissa Lee 3. INTERNET Nowadays, social media such as MySpace, Twitter, Facebook, LinkedIn, and many others are sources of information that both tourism and hospitality industry have used to reach customers across the globe leading to an influx of tourists hence boosting the level of their income (Alexis, & Buhalis 2007, p. 389). It’s so common that you will find a computer in every house in your neighborhood. According to Jungsun and Hardin (2010), virtual world presents challenges of maintenance and follow up (p. 735). van der Bank Faculty of Human Sciences Vaal University of Technology, South Africa Tel: 015 950 9240 Email: riana@vut.ac.za and Marjoné van der Bank Lecturer: Legal Sciences Vaal University of Technology Abstract The role and use of social media in travellers‟ decision making and tourism operations and management are widely discussed. 19 no. Proliferation has increased on the internet. Tourism industry can achieve many advantages if internet is used wisely. A huge disadvantage to tourism in some countries is that when the tourism industry is doing well, the country neglects to build upon its other sectors. Internet in tourism and hospitality industries and the advantages and disadvantages of the Internet use in tourism and hospitality. 385-387. The potential of this technology is exorbitant. (Travel & Tourism Industry Yet To Exploit the Internet - 2010) conclude that the Indian customer is influenced by the service Literature Review convenience attributes of online travel websites whereas security measures in online payments Tourism management is a vast field always remain ambiguous. People across the globe are able to access information on their phones even to the extent of communicating with one another. Likewise, the disadvantages are just as large. Technology has contributed a lot towards this success. Advantages and Disadvantages of Technology in Tourism Industry, Tourism & Health: Understanding the Quest towards Medical Tourism, Destination marketing and destination management in Tourism, Tourism destination management and development, Current Issues and challenges of Hospitality and Tourism Industry, The Hospitality and Tourism Market in Victoria State Australia, Equitours' Organization: Tourism Destinations, VisitBritain: Britain’s National Tourism Agency, Transplant Tourism as an aspect of Medical Tourism. In the past, it was very difficult and costly to travel because of the numerous tedious paper work processes that people went through. People or potential visitors may change their minds or plan to travel to a particular destination if their queries are not answered on time (Jungsun & Hardin 2010, p. 735). 9 I no.5, pp. Many of these websites are not familiar to the clients. Apart from the development of economy, tourism also can bring many advantages to local governments and residents. Primarily motivated students can easily start their own education. For the full commercial potential of electronic commerce and Internet to be exploited by the tourism and hospitality industry and its consumers, several issues have to be considered, which include an increase of security of transmissions, copyright issues, reduction of user confusion and dissatisfaction, establishment of pricing structures for distribution of information and reservations and enhancement of the standardisation of information and reservation procedures. "Advantages and Disadvantages of Technology in Tourism Industry." We can do many things with the internet; we can shop, chat with your friends in Facebook or Skype, watch videos in YouTube, earn money from blogging, and many more! 2020, ivypanda.com/essays/how-technology-is-changing-the-hospitality-and-tourism-industry-advantages-and-disadvantages/. Technology has evolved at a faster rate making it even possible to access internet through cell phones. Alexis, P. & Buhalis, D. 2007, ‘Exploring the information and communication technologies revolution and visioning the future of tourism, travel and hospitality industries, 6th e-tourism futures forum: ICT revolutionising tourism 26–27 March 2007, Guildford’, International Journal of Tourism Research, vol. Zipf, A. It has got better and better now. The concept of travel as a way of spending one’s leisure time was promoted primarily to factory owners and traders, also referred to as the new middle class. The fact that people are able to communicate and interact with one another in different regions has made it easier and cheap to market their products and services. However, knowledge-eager students can gain additional... ADVANTAGES Technology is paramount in the success of Hospitality and tourism industry regardless of having some flaws as evidenced in the paper. Many times, local governments are unable to prepare for the dramatic influx of people that accompany a destination’s “busy season”, or for a special event, like the ones that revolve around sports, such as the World Cup or the Olympics, or a cultural event, like Carnival or Mardi Gras. They are paid for their services hence leading to low profits, revenue, and homogeneity of the websites (Alexis, & Buhalis 2007, p. 389). Garzotto, F. et al. For the tourism industry, big data can be very interesting from a macro perspective, but it is less so at the micro level. WE WOULD LOVE YOUR SUPPORT! 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