The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. Hierarchy in small, medium, large and chain hotels, B. Identifying Housekeeping Responsibilities. Meaning of interdepartmental relations. Front office interacts with various departments since the guest inquire about reservation through the entire guest cycle up to the guest’s departure. The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. A. And when interdepartmental relationships break down, particularly where one or both of the employees are leaders, that attitude can trickle down to the rest of their team and compromise the company’s interdepartmental cooperation. A big department like Front office needs to deal with many parties. Co-ordination 3. Front office department co-ordinates with security department all the time. COORDINATION WITH FRONT OFFICE Information regarding room status VIP arrivals and special requests Updating guest history Planning, organising and handling of room inventory Special requests by guests Handling children, sick guests, physically challenged guests Permanent/ long stay guests DND and DL procedures Uniforms for staff Issue of keys Reports and records on daily basis … Since rooms are the major responsibility of housekeeping, it has a very important role to play. The front office is at the center of this diagram to illustrate the many interdepartmental lines of communication that exist. The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. While going on round watch all the parts of the hotel, shift duty manager accompanied by security officer on duty. Interdepartmental Collaboration success at . The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. thank you for your help , this is very important for us hospitality students. Information to kitchen about the expectation of guest … Intradepartmental interactions occur within the same department, such as a conversation between a sales manager and a member of the sales team. Rooms are the largest selling items in hotels and the largest contributor to the profits of the hotel. Without strong relationships, people are less willing to communicate with each other. Interdepartmental communication is crucial for every business success and growth. Food pick up from the kitchen at right time and at right temperature 3. Same principle applies in individual department as well. Like joint ventures in the private sector, the interdepartmental venture is used to bring resources together to contribute to a specific activity relevant to two or more portfolio areas. Since rooms are the major responsibility of housekeeping, it has a very important role to play. Scanty baggage guests should be informed to the housekeeping so that they can be tracked. 1. It can also help employees to build trust and camaraderie with each other. Duties and Responsibilities of Housekeeping staff, Principles of cleaning, hygiene and safety factors in cleaning, Frequency of cleaning daily, periodic, special, Use of Eco-friendly products in Housekeeping. Communication 2. One way to improve interdepartmental … Accommodation numbers are not written on the keys, which creates problems when the keys are misplaced within or around the premises. No department in a hotel is independent of another. 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Another type is when the communication is corporate, and the main leaders of a company in the form of a message, whether by … Role of the Front Office in Interdepartmental Communications. INTERDEPARTMENTAL CO-ORDINATION Co-ordination of Front office with other Departments Introduction: Like a player in a football match, the front office alone cannot perform the Hotel business .The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources … However due to unavoidable circumstances (or sometimes for different reasons) the front office department needs to change guest room to solve certain accommodation problem. Role of the Front Office in Interdepartmental Communications The front office plays a pivotal role in delivering hospitality to guests. Front office communications In addition to memorandums, face-to-face conversations, and electronic communication, successful front-office communication includes log books, information directories, mail and telephone procedures and interdepartmental exchange of information. Today we will analyze interdepartmental coordination in front office department. In our another article, Coordination Between Front Office with Other Departments in Hotel, we have shown how to establish good coordination between front office and other departments. Through the study of relevant theories and empirical practices, literature reading and comparisons a theoretical model is created with scenario’s. In case of any theft or law and order situation the front office manager or the shift duty manager works together with security officer to maintain the formalities for the incidents or whatsoever. Be able to communicate and collaborate easily their visit is a pivotal point in communication in-house. 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