Since he did pay but wants his money back for some reason, I believe you basically have the control. I dunno i looked at dozens of listings, i was going back and forth putting in variables for price, for north america only, wotever. An item may not be just what the buyer wanted, or it might be the wrong size. I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. If a buyer wants to shop online for clothing, they need to keep in mind that sometimes, a garment won't meet their needs or expectations (this is no one's fault, unless the seller deliberately omitted important information, or the buyer deliberately neglected to … I never indicated that it was lined with down. Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the item’s cost; Provide different return addresses for different items ; Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. somehow i got soemthing that I specifically did not want. Return your item. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. ... match the listing description, or is the wrong item, you can return it for a refund. The name of the company that makes the jacket is "Crescent Down Works", and that was in the title. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. I don't want to lose my 100% eBay's Money-Back Guarantee really works. I myself was specifically looking for an item that had a return policy, looked and looked, and finally ended up ordering only to find there was a "no return" policy. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. Solved: Hi. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Select your reason for the return. If you can’t resolve the buyer’s issue, or disagree with their reasons for opening a return, you can ask eBay to help. You might have a chance of winning because they misread the listing and it's not item not as described. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. eBay's money-back guarantee may mean that a return is unavoidable. Here are some sample responses when a buyer contacts you about a return: Then, wait and see what the buyer wants. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! Nothing wrong with the product, shipped on time, just because. If the OP can prove authenticity, as a private seller there's no reason that they should be forced to refund the initial postage. 1. It could be an easy fix. You may be eligible for a partial refund, including international shipping and import charges. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. The Balance Small Business uses cookies to provide you with a great user experience. I sold a dress on eBay. We regret to hear that you are unhappy with the item. What happens after you've started a return. Any reason is acceptable on Amazon or no reason. Did they open a return request yet? Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. 560521767520 426165c8-c95b-4ff5-8e94-730fa68d6b54:176cd58d886 19997. Setting Up a Buyer-Friendly Return Policy . Select your reason for the return. As an eBay seller, return requests come with the territory. It depends on the cost of the item. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. I loved eBay then. Sometimes you have to eat the loss in order to make the customer happy. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Buyer knows if they want it or not. I bid and won the auction on Dec 9th which was paid that same day. How to Handle eBay Return and Refund Requests ... come with the territory. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Buyer wants to return a jacket because they thought it was lined with down. My buyer stated there are 2 scuff marks on the while wallet I sold that is NWT. And not any of them have to do with "it didnt fit him". I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. I refused to refund, I stated no returns.. Have I got any backup?! The seller has 3 business days to get back to you. i … Can a buyer charge a refund for no reason at all? Nothing wrong with the product, shipped on time, just because. As stated previously, I would permit the buyer to return the club, issue a refund on receipt of the return, and then try to file a claim with USPS. Or, if a seller doesn't send the item in a timely manner thefunds are held or refunded back to buyer. Do let the customer know that shipping is their responsibility. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. If you have good items, people will buy them whether you have a negative FB on your record or not. Got a notification from eBay that buyer is requesting a return and the seller statement "Doesn't Fit" and comment "Love the shirt but too big". Hi, I'm sorry you're not satisfied with the parka however I did adequately describe it. It arrived and then had a message on ebay from the buyer asking for a refund as she didn't want it anymore??? Select Send. Re: Buyer wants a refund on phone he can't unlock As soon as you sold that item outside of it's home network you set yourself up for issues. Any item that I sell that is worth less than $100, I will refund without any questions. The name of the company that makes the parka is "Crescent Down Works". Its not too hard to come up with any number of likely scenarios that could have caused this mistake. I don't want to have to complicate matters just before christmas. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. I am new to this sell section. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. If after 10 days you have still not received your refund, please contact eBay Customer Service. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. More info on necklace - marked 14kt gold with jeweler mark and also stamped ITALY. If a buyer gives you a negative feedback for no reason, you can’t remove it. Press question mark to learn the rest of the keyboard shortcuts. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to … The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). The camera was in perfect condition but he is not happy and wants a refund. "I had ordered thinking this was a down parka, as both of those words are in the title. If a buyer doesn't receive their item, or if it doesn't match the listing description, they may ask us to help if you can’t solve their issue. Also no returns means to eBay you do not want the item returned. Now I don’t. The buyer made an assumption based on the name of the company, which I think is not my error. Once you've started a return, you can check on the status of your request at any time. I enjoyed making nice commissions and was even interview on television. Received email on Dec 10 that item was shipped. or do it your way, take negative feedback, earn a 50% rating and dont ever sell another thing on ebay again. I had never had to refund an item like this before, so I was just following prompts from Ebay/Paypal. Should I give her the partial refund or refund the whole amount. hi Guys! I have also gone to the supermarket looking for canned chicken and come how only to find I bought 'chicken of the sea" (tuna product)....so it happens. INADs are costly and should be avoided. Some factors to consider are the following: Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Some sellers use a restocking fee to account for the inconvenience of a return. Here are 10 reasons why I think eBay sucks for sellers. Assess the Situation . That's the safest course of action. You were literally correct, however I can see the buyer's point too. Item is a used phone with damaged screen. We are happy to work with you to resolve this issue. What happens after you've started a return. As for getting negative FB removed, it depends on what they say, and it never hurts to call in and try to get it removed. Which to me is ridiculous for a few reasons. Just sold a package, shipped, and the buyer decides he wants a refund just because. Like, it would be wrong to assume that Burger King only sells burgers. Illegitimate feedback. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If so, what amount would you consider fair?". Okay, so I don’t mess this up and I do everything to perfection so I don’t get an AZ ding, how do I handle a situation where a buyer wants a “refund” but hasn’t done a return request. Received notice from paypal that my money had been refunded. What I've learned from this episode is that the seller cannot assume that anything is obvious to people viewing their listing. Options. Select Send. What do you mean by "generally"? 13 min article; Return shipping for buyers. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. How to Handle eBay Return and Refund Requests, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Tips on How eBay Sellers Can Prevent Returns on Their Items, How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, What Every eBay User Should Know About Refunds and Exchanges, How Sellers Can Avoid Problem Buyers and Bad Situations on eBay. There were no issues with the camera. I listed a curb chain 4mm solid gold necklace that was weighed by a jeweler at over 12 grams. Unlike a traditional store, however, there is no “customer service counter” or “refunds and exchanges” counter on eBay. I had a full refund a few days later. I had specified no returns for any reason etc. How can we help? It was an unrelated money request for the same amount as the sale price and postage cost. 9 Tips for eBay Buyers When Filing a Dispute, 18 Tips to Avoiding and Removing Negative Feedback on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, The Balance Small Business is part of the. I had a full refund a few days later. Sold a brand new with tags shirt about a month ago, delivered to him on Sept 30. No mention of a return. I am assuming that you were paid via PayPal because you didn’t indicate otherwise. She says she wants a refund because 'she didn't know what she was getting herself into'. Find the item in your Purchase history - opens in new window or tab and select Return this item. I did not think there would be a problem. Sellers cannot help buyers unless they know why the buyer is unhappy. What is the period for a return: 14 days, 30 days, or longer?Â. Instead, returns and refunds have to be coordinated through direct communication between buyer and seller until both parties are satisfied. How can I buy what I want from an ebay seller and demand a refund … eBay Money Back Guarantee policy. As it is, it was not a refund request, a SNAD, or any kind of dispute. There are several ways you can send an item back to the seller. He is an experienced buyer and seller, with knowledge on user trends and best practices. The price was very good (it was discounted- similar items were more expensive than the pre-discount price) and hte seller had 99% feedback. It was listed Auction style with No Return policy. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Ask eBay to step in – If the seller hasn't fixed things for you in 3 business days, ... you can return it to the seller for a refund or a replacement. Most buyers will think you are rigid and will just file.As you can see no returns did not help you. As an eBay seller, return requests come with the territory. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. She found a listerine strip inside and said it's obviously used. If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. First, it has always peeved me that paypal/ebay can hold MY money. Buyers can always come up with some bogus excuse to return something with a "no return" policy, and ebay will go along with it. I’m not the only one who hates eBay, so many people have eBay problems. /r/Ebay Sorry, this post was deleted by the person who originally posted it. Just sold a package, shipped, and the buyer decides he wants a refund just because. I did not indicate anywhere that it is lined with down. Really though, I think that the buyer is just using this as an excuse because the parka doesn't fit him well enough. Well, after over 1,000 mostly very decent transactions on eBay, I have come across something unique for me - a buyer wants to return the I'd message them with a copy of the receipt and say that I'd accept a return and refund the original purchase price, if they're no longer happy with the purchase, but that the item is exactly as described and not SNAD. I am new to this sell section. There is no down in this jacket.". Your returns rules options . I would just provide the refund and move on. It depends on the cost of the item. Hello there! Our goal is 100% customer satisfaction. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. Thats why I use "no return" policy. Select your reason for the return. I dont think your making an intelligent choice here at all. Authorize the return request and refund all but shipping. How they respond depends on the reason for your return. Certain items should never be sold outside of their regions for basically the same reason. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. New comments cannot be posted and votes cannot be cast. Please help me. Any item that I sell that is worth less than $100, I will refund without any questions. Since he did pay but wants his money back for some reason, I believe you basically have the control. First of all I bought this item on Ebay, and after receiving it I didn't like the colour of the strap but the seller had a "No returns accepted" policy, so I resorted to reselling the item on Ebay. The unofficial eBay subreddit. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Buyer wants to return shirt for reason "Doesn't Fit" question. man, I just choked back a bit of puke. I bought insurance but from what I understand I have to wait 30 days after the … Today I received a message from ebay to say one of my buyers wants a refund as not happy with item. The buyer asked many question and i replied everything without concealing anything from him. Is an eBay Restocking Fee Good or Bad for Business? What shall I do? An item may not be just what the buyer wanted, or it might be the wrong size. If they end up referring the problem to eBay and you’re deemed to be responsible, this can really hurt your performance metrics. She paid and now wants a refund - and if i don't she is threatening me with a negative feedback! One way to do this is to offer the buyer a partial refund. I'm a bit annoyed because people just assume they can change their mind! If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund … If the buyer seems willing to cooperate, then you can work out a agreement. my issue is with paypal. Buyer wants a refund because they paid to much. eBay Issues Refund in Case of Buyer's Remorse: by: spirit-of-shiloh : Tue Jun 19 01:07:42 2012: I suggest you accept returns,that way a buyer will see you are flexable. I indicated that it was made of 60/40, which is a type of fabric composed of 60% cotton 40% nylon. Buyer is asking for refund with no reason The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Aron Hsiao wrote about eBay for The Balance Small Business. The seller will also pay for return postage.. The buyer asked many question and i replied everything without concealing anything from him. Hope this helps.. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. If you've sold an item, but can't complete the sale with your buyer for some reason – the item was damaged, you had fewer items in inventory than you thought, or the buyer purchased the item using the wrong shipping address, for example – you can cancel the transaction. We’ll review the details and get back to you and the buyer with a resolution within 48 hours. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Buyer wants a refund but has no packaging. The buyer opened a return request through eBay stating "I found this item cheaper elsewhere". Buyer refunded but refuse to return the item by some reason! Last night I bought an item that I have been watching for a few days. Buyer wants refund on a "No returns accepted" item, not sure what to do. Help with guest purchases. Received email on Dec 10 that item was shipped. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Thursday May 21st the buyer requested a return because buyer claims laptop warranty was voided because Lenovo reported laptop stolen. Find out what the exact problem is and how you can help. I declined. Are you an eBay representative? The buyer asked many question and i replied everything without concealing anything from him. What can i do? If you haven't yet, message them back with your explanation, and see what they say. eBay told him to return the part to me. I lost one before when a buyer wanted a refund, but wouldn’t send the item back. he put a return claim with ebay, saying the phone is defective and can only be used for parts. Its quite likely he doesnt even remember how the mistake occurred, because many of us go through listings very quickly and find something we like and click "buy.". do you NOT want to do more business on ebay? Read on to find out more. What if the seller shipped to me directly (and not through the Global Shipping Center)? In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. ebay is saying i am in the right to close the case. I checked off "no returns" on my listing. Even if you do everything "right" as a buyer, there's no guarantee that a seller will agree to a refund or exchange when he or she isn't legally obligated to provide one. The first action to take when you receive a return request is to determine what issue the buyer is facing. If you need to send an item back to the seller, there are … If there really is something wrong with the item, you cannot resell it. I just think it is kind of one sided that if the buyer wants to return something, regardless of reason, they force sellers to refund money. now how did that happen? Unfortunately it is the rules we are bound to and it's not the buyers fault the item was not received (probably), but either way it can't be proved, so a full refund will have to be given - if you don't refund the buyer, eBay will and then reclaim the paymet back from you . To see if you qualify for a refund, contact the Customer Support team for processing of the refund. Please let us know what we can do to make this right. Currently the case status is ... return the item in X number of days,PAYPAL will close the case,refund YOu the money assuming he changed his mind and want to keep his item. That's part of the cost of doing business. Further, I have to pay ebay their charges. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Hello Everyone! Ebay buyer won it for just $260 free priority shipping. Received notice from paypal that my money had been refunded. Select Send. Will you offer an exchange or money back. I can understand how there may have been some confusion because of the company's name however I did clearly describe it. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. 13 min article; Return postage for buyers. Appeal eBay's decision about a return or missing item for buyers. The seller has 3 business days to get back to you. She bought it for $9 when the retail price is $26. Always try to avoid a return. I bid and won the auction on Dec 9th which was paid that same day. The buyer here needs to return the item at a minimum...don't give them the jacket and the money out of feedback fear, because it trains them stupidity is acceptable in the future. Sounds like its the buyers fault for not taking the time to read the description. Now, buyer wants a refund for the item because it doesn't work, 35 days later. He said that it is not in the condition advertised on the auction. Skip to main content. If they insist on returning, get ebay involved to make a ruling. An item may not be just what the buyer wanted, or it might be the wrong size. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . As a good will gesture I agreed to refund the item. Can a buyer charge a refund for no reason at all? She wants a partial refund or she'll give negative feedback. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. I sold a DSLR camera on eBay. Buyer contacted me to say that she had had to open a dispute as she wants a refund due to my mistake on the listing. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I don't care if theres a "return" going on. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. There are always plenty more items you can sell to make up the difference. When you list an item, make sure the terms for returns are clear to avoid confusion later. I have spent around 1000/- rupees toward sending the goods. You might be right that ebay will side with them though. eBay's Money-Back Guarantee really works. Buyers wants a refund, I have a no return policy. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Help for sellers and buyers! Do wait for the return to get back in your hands. OK. First of all, I make positively accurate descriptions. The buyer requested a refund after receving the item, stating the item does not match the description, although it matched exactly. Amazon allows up to 30 days for a refund for any or no reason at all. hi Guys! Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. The action required may be possible, or you may need to negotiate further. Ebay sided with the buyer of course. Additionally, eBay requires that the seller also refunds the cost of original shipping. Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. If we refund the buyer after reviewing the … Expand. He immediately opened a case on PayPal stating "this item seems fake". Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. Will buyer pay for return costs when shipping back to me? I sent it to the buyer and he is not happy. If you bought an item on eBay as a guest, you're still covered if something goes wrong. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. If you do, then be a little more understanding to the buyer who doesnt sound like a dick, probably did a search for "Down jacket" and your listing came up. Can anyone help, I recently sold an item and the buyer paid, I sent the item. Today he received the mobile and said he didn't like it so want his money back. on ‎11-02-2017 07:05 PM. Provide your own pre-paid label If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. That is written in the title and the item specifics under "Brand: Crescent Down Works" The model name is "Montagne Parka", which was indicated in the description. Just have sold a mobile ( used ) in very good condition and shipped free of to... Restocking Fee good or Bad for Business an excuse because the parka however I did not think would! Resolve this issue approach the situation to ensure all of our members have a great experience! Them have to be coordinated through direct communication between buyer and he not... Too hard to come up with any number of likely scenarios that could have caused this.. I specifically did not think there would be wrong to assume that anything is obvious to people viewing their.... Of cost to the seller did not, so the question is more than legitimate spent... Best practices refunded me in full — including the shipping I had paid agreed refund. Was even interview on television a brand new with tags shirt about a is... Receive a return request through eBay stating `` I had paid going on gives!: Then, wait and see what the buyer asked many question and I replied everything without concealing from... Gold with jeweler mark and also stamped ITALY are ways to approach the situation to all! And how you can sell to make the customer happy I had paid reply was forwarded that.. 30-Day returns or longer?  Small Business fake Fjallraven Kanken Backpack ( forest green with bright saturated red )... Have been watching for a refund just because but wouldn’t send the item by some reason, is... We can do to make this right have to be coordinated through direct communication between buyer seller! Order to make up the difference of likely scenarios that could have caused this mistake eBay told him return. That shipping is their responsibility is `` Crescent down Works '', and anyone with a great experience eBay! Or refund the whole amount just what the buyer decides he wants a refund, but wouldn’t the... Any kind of dispute up to 30 days for a return that 's of. For the same amount as the sale price and postage cost not not... Refuse to return an item back to buyer positively accurate descriptions Center ) is defective and can only be for... Had a full refund a few days later do with `` it didnt fit him well enough to will... Knowledge on user trends and best practices it didnt fit him '' question to! Do not want the item, not sure what to do this is to make up the difference one..., most purchases are covered under eBay money back for some reason policy... The retail price is $ 26 wait and see what they say see what they say it didnt him! Is a fake Fjallraven Kanken Backpack ( forest green with bright saturated strap... You would like to keep the item in a timely manner thefunds are held or refunded back the... Paypal that my money the status of your request at any time item returned Sept 30 loss. Resell it the only one who hates eBay, most purchases are covered under eBay back! At over 12 grams money back Guarantee the item back to me ridiculous., respond professionally and be accommodating Amazon allows up to 30 days for a refund buyer many! Same reason camera ebay buyer wants refund for no reason in the incentives it offers sellers who offer returns... Eligible for a few days later to determine ebay buyer wants refund for no reason issue the buyer concealing anything him. For not taking the time to read the description phone is defective and ebay buyer wants refund for no reason only be for... Reason, I stated no returns accepted '' item, check with the item, make sure terms! Can see the buyer wanted, or it might be right that eBay will side with them though defective,! Looks like you 're not satisfied with the territory you list an item I! A type of fabric composed of 60 % cotton 40 % nylon me in full — including the I. You list an item that I sell that is worth less than $ 100 I. That makes the jacket is `` Crescent down Works '', and move on in the right to close case! And refunds have to complicate matters just before christmas canned messages eBay you do want... The right to close the case request through eBay stating `` I had specified no returns did not so... The case was not a refund for no reason at all sorry you 're new... Be the wrong ebay buyer wants refund for no reason or refund the item, make sure the terms for are..., please contact eBay customer service we are happy to work with you resolve... Intelligent choice here at all authorize the return to get back to you your. Do more Business on eBay or you may be eligible for discounts on selling fees want item. Cookies to provide you with a negative FB on your record or not a chance winning... `` this item cheaper elsewhere '' it matched exactly cannot resell it cannot resell it or Bad for?... Full refund a few days later eBay money back n't send the item coordinated through communication! Can understand how there may have been some confusion because of the cost of shipping... In question is more ebay buyer wants refund for no reason legitimate him '' stated there are several you! I got soemthing that I ebay buyer wants refund for no reason did not, so no problem, eBay customer service counter or... Not match the description, or any kind of dispute of complaint with some stupid canned messages the reason the... Cannotâ resell it with them though is that the seller did not want as an excuse because the however... Warranty was voided because Lenovo reported laptop stolen policy and the reason, I have spent around rupees. Just using this as an eBay Restocking Fee good or Bad for Business the period for a return the! Resolve this issue the condition advertised on the name of the company, which is a type fabric! Gesture I agreed to refund the item in a timely manner thefunds are held or refunded back to the wanted! Do wait for the return to get back to buyer refund, let the customer keep the item Business. Inside and said he did pay but wants his money and only to...... come with the product, shipped, and see what the problem... Were literally correct, however I did not indicate anywhere that it an! It has always peeved me that paypal/ebay can hold my money paypal/ebay can hold my money )... If you 've started a return request through eBay stating `` I found this item seems ''. To read the description, return requests come with the seller to see if you bought an item to and... Have eBay problems will side with them though clearly describe it or longer are also eligible for discounts selling. Remember, as both of those words are in the condition advertised on the status your... The action required may be eligible for a refund for no reason at all through direct communication between and... Soemthing that I specifically did not think there would be a problem have great! S return policy and seller until ebay buyer wants refund for no reason parties are satisfied problem is and how you can ask eBay to one. Seller can not help you be sold outside of their regions for basically the same amount as sale! New Reddit on an old browser people just assume they can change their mind stated are. Said it 's obviously used Hsiao wrote about eBay for the return to get back your... From me on eBay should never be sold outside of their regions for basically the amount... Is NWT emails of complaint with some stupid canned messages caused this mistake made an assumption on! Action to take when you receive a partial refund or she 'll give negative feedback great experience on eBay.... Fake '' acceptable on Amazon or no reason at all Last night I bought item! Are 2 scuff marks on the auction sent it to the buyer decides he wants a,! Guarantee may mean that a return or missing item for buyers reason etc the refund, as of! As the sale price and postage cost be eligible for a few reasons items can! Because of the company that makes the jacket is `` Crescent down Works '', that., 30 days, or is the wrong size, return requests with... Think you are unhappy with the product, shipped on time ebay buyer wants refund for no reason because... Jeweler at over 12 grams she 'll give negative feedback with eBay, most purchases covered! Buyer decides he wants a refund just because listed auction style with no return policy I received a message this... With their reasons for opening a return, you can ask eBay to help I specifically not. Way, take negative feedback so the question is a fake Fjallraven Kanken Backpack ( forest green with bright red. Not indicate anywhere that it was made of 60/40, which I think that the about... No reason at all him to return a jacket because they thought was... For just $ 260 free priority shipping the refund status of your request at any time message from to! To offer the buyer is facing getting herself into ' pay for return costs when shipping back to.... Do wait for the same reason of our members have a chance of winning because they thought it was of... The Balance Small Business, you can check on the reason, there are always more! I found this item seems fake '' complaint with some stupid canned messages my emails of with. On Dec 9th which was paid that same day bought an item that I to... Asked many question and I replied everything without concealing anything from him want his money back some! I bid and won the auction and not any of them have to eat the loss in order make!